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Overview

Use this page to connect phone numbers to the platform. You can:
  • Purchase a new number (instant provisioning).
  • Import existing numbers from Twilio.
  • Add a personal number (verify caller ID for outbound).
The numbers list shows country, status (Active), and added date. Use the search bar to quickly find numbers. The trash icon removes a number from your account.

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Option 1 — Purchase a Number

  • Open: Purchase Number.
  • Country: Select the country where you need the number.
  • Number Type:
    • Local Number – Standard local area code (typical choice).
    • Toll-Free Number – 800/888/… prefixes.
  • Area Code (Optional): Enter a 3-digit area code to filter (e.g., 415 for US).
  • Click Search Available Numbers → choose one from the results.
  • Review the monthly price shown (e.g., $2.25/month local, $2.99/month toll-free; varies by country).
  • Click Purchase Selected Number to provision it.
Notes
• Availability and pricing depend on country and area code.
• Numbers are billed monthly while active.
• After purchasing, the number appears in your list as Active.

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Option 2 — Import from Twilio

Bring numbers you already own in Twilio:
  • Open: Import from Twilio.
  • Enter your Twilio Account SID (starts with AC…) and Auth Token.
  • Click Search Twilio Numbers to fetch your inventory.
  • Select one or more numbers from Your Twilio Numbers.
  • Click Import Selected Number to add them to your account.
Tips
• Ensure your Twilio credentials are correct and have permission to read numbers.
• Imported numbers keep their country/capabilities (voice/SMS) as configured in Twilio.

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Option 3 — Add Personal Number (Outbound Caller ID)

Use your own phone as verified caller ID for outbound calls.
  • Open: Add Personal Number.
  • Enter your number in E.164 format (e.g., +14155550123).
  • Verification process:
    1. Submit your number.
    2. You’ll receive a verification call.
    3. Enter the code when prompted.
    4. The number will be verified and added to your account.
Notes
• This is for outbound caller ID/return calls, not for inbound routing.
• You must be able to answer the verification call to complete setup.

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Manage Numbers

  • Status: Newly added numbers appear as Active.
  • Delete: Use the trash icon on a number card to remove it from your account.
  • Search: Use the top-right search box to filter by number.
Best Practices
• Keep at least one local number per target region to improve pickup rates.
• Reserve toll-free for national campaigns or support lines.
• Name/label numbers consistently if your team manages multiple regions.