> ## Documentation Index
> Fetch the complete documentation index at: https://aicalldoc.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call History

> Review call logs, recordings, transcripts, extracted data, and export your results.

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## Overview

The **Call History** page lists all recent calls with key details and quick actions:

* Search by number, agent, or keyword.
* Filter by **date range** and **direction** (All / Inbound / Outbound).
* Open **transcripts**, **recordings**, and **extracted data**; export results to **CSV**.

> **Note:** To access **recordings**, **transcripts**, and **extracted data**, call recording must be **enabled** for the agent.

***

## Filters & Search

* **Search calls…** – Free text search (number, agent, etc.).
* **Date range** – e.g., *7 Days* (customizable).
* **Direction** – *All / Inbound / Outbound*.
* **More Filters** – Additional filters when available.
* **Export CSV** – Exports the current filtered view.

***

## Table Columns

* **Start Date/Time** – When the call started (local time).
* **Direction** – *Inbound* or *Outbound*.
* **Agent Name** – The agent that handled the call.
* **Agent Type** – e.g., *Standard AI* (or other types you configure).
* **Phone Number** – Counterparty number.
* **Call Duration** – HH:MM length.
* **Call Origin** – Source of the call (e.g., application).
* **Status** – Final outcome (e.g., *Completed*).
* **Machine** – Whether an answering machine was detected.
* **Appointment** – Shows *Yes/No* if a booking was created during the call.
* **Extracted Data** – Indicates if entities were captured from the transcript.

***

## Row Actions

Each call row provides quick actions on the right:

* **Transcript** – Opens the full conversation transcript in a modal.
* **Recording** – Play/download the audio recording.
* **Extracted Data** – View structured entities (e.g., appointment date, name, intent).
  > Entities come from your **Data Extraction Configuration** set in the agent.

***

## Export & Pagination

* Use **Export CSV** to download the current filtered results.
* Control **Rows per page** and navigate with **Prev/Next**.

***

## Troubleshooting

* **No transcript/recording shown:** Verify **Record calls** is enabled for that agent.
* **Extracted Data empty:** Ensure the agent has **Data Extraction** entities configured and the call content matched those rules.
* **Missing appointments:** Confirm **Schedule Appointments** is enabled and the calendar is correctly selected in the agent.